Return Policy

Return Policy
You have the right to cancel this contract within fourteen (14) days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. In order to exercise your right of withdrawal, you must inform us (1-2-3 Filter GmbH, Hans-Duncker-Strasse 1, 21035 Hamburg, Phone: 040 73424141) by means of a clear statement via e-mail to info@finum.com of your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation
If you revoke this contract, we will refund your payment, after deducting our flat rate shipping charges or the usually higher actual UPS shipping costs incurred. The refund will be made within fourteen days after receipt of your revocation at the latest.. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods.

You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery. The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

General information
1) Please avoid damage and contamination of the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal form
If you want to cancel the contract, please fill out this form and send it back.

Download the cancellation form here